JADELI - Luxury in the details
JADELI
Frequently asked questions
Everything you need to know about fit, delivery, payment, returns, materials, and care. Still have a question? Email adminjadeli@proton.me.
Compatibility
How do I know the case fits my phone?
Each JADELI case is made for a specific phone model. Choose your exact model on the product page — the cutouts and camera spacing are matched to that device. If you are unsure which model you have, check your phone settings under About before ordering.
Which phones do you currently support?
We support recent Apple and Samsung models. Browse the Shop All page or use the model search to see every device we currently make a case for.
Delivery
Where do you deliver?
Launch delivery is available across Serbia. Orders are prepared for standard courier delivery, typically within 2–4 business days.
How much is shipping?
Shipping and Serbian PDV (VAT) are calculated by our servers and shown before you place the order, so the total you see at checkout is the total you pay.
Payment
How can I pay?
Checkout supports two manual methods for Serbia: cash on delivery (pay the courier when your order arrives) and bank transfer (we show the account details and your order number as the payment reference on the confirmation page and in your email).
Do you store my card details?
No. We do not use an online card processor and never collect or store card information. Payment happens by cash on delivery or by bank transfer from your own bank.
Returns
What is your return policy?
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and clear photos. If approved, we offer a replacement or a refund by bank transfer at our discretion. Returned items should be unused and in original packaging.
What is not covered?
Choosing the wrong phone model, change of mind, normal croc-texture or color variation, and normal wear and tear are not covered. See our Returns & Refunds page for full details.
Material
What are the cases made of?
JADELI cases feature a signature croc-texture finish with a gold JDÉ mark and crystal detail. The texture is applied to each case, so small variations in grain and appearance are normal and part of the look — they are not defects.
Will the color match the photos exactly?
Colors may look slightly different depending on your screen. Product images are for illustration; minor visual differences caused by displays are normal.
Care
How do I clean and care for my case?
Wipe the case with a soft, slightly damp cloth and let it dry fully before putting it back on your phone. Avoid harsh chemicals, abrasives, and prolonged direct heat, which can affect the croc-texture finish.