Terms of Service

1. About Jadeli

Jadeli is an ecommerce website primarily engaged in the sale of phone cases and related accessories.

JADELI products are phone cases with croc-texture styling and branded signature logo designs.

2. Products and Product Information

We strive to provide accurate descriptions and images of all products.

However:

• Actual product colors may vary depending on screen settings and device displays.
• Textured finishes may contain small visual variations.
• Product images are for illustrative purposes only.

We reserve the right to modify or discontinue products without notice.

3. Pricing and Currency

Prices on the website may be displayed in multiple currencies, including:

• EUR
• USD
• RSD

Final charges may vary depending on:

• Currency exchange rates
• Serbian PDV (VAT) applied at checkout
• Delivery charges shown before the order is placed

We reserve the right to change prices at any time.

4. Payments

Launch checkout currently supports manual payment methods for Serbia:

• Cash on delivery
• Bank transfer

We do not collect or store payment card information on our servers.

By placing an order, you confirm that you are authorized to use the selected payment method.

5. Shipping

Launch checkout and shipping are currently available for Serbia.

Shipping services may be provided through:

• Serbian courier or postal partners selected by JADELI

Delivery times are estimates only and are not guaranteed.

Customers are responsible for:

• Providing accurate shipping information
• Any delivery details required by the carrier

6. Product Materials

JADELI product pages describe the material and finish for each case.

Customers are responsible for choosing the correct phone model and reviewing the product details before ordering.

Jadeli is not responsible for:

• Incorrect phone model selection
• Minor color differences caused by screen settings
• Normal texture variation in the finish

7. Refunds/Replacements Available Only For

Customers may contact us within 7 days of delivery if they receive:

• A damaged product
• A defective product
• An incorrect item

If approved, Jadeli may offer:

• A replacement product
• A refund at our discretion

To request assistance, customers must provide:

• Order number
• Description of the issue
• Clear photos of the product

Refunds or replacements will not be provided for:

• Incorrect phone model selected by the customer
• Normal croc-texture or color variations
• Minor visual differences caused by screen displays
• Delivery delays caused by the courier
• Normal wear and tear
• Damage caused by misuse of the product

Approved refunds are issued by bank transfer to an account you provide. Cash-on-delivery orders that have not yet been collected can be cancelled before dispatch.

8. Intellectual Property

All website content, including but not limited to:

• Logos
• Branding
• Product designs
• Images
• Graphics
• Text

is the intellectual property of Jadeli and may not be copied, reproduced, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Jadeli shall not be liable for:

• Indirect or consequential damages
• Device damage caused by improper product use
• Delivery delays caused by the courier
• Lost profits
• Data loss
• Temporary website unavailability

All products are provided “as is” without warranties except where legally required.

10. Website Use

Users agree not to:

• Use the website for unlawful purposes
• Attempt unauthorized access to the website
• Interfere with website functionality or security

We reserve the right to restrict or terminate access for misuse of the website.

11. Privacy

Your use of the website is also governed by our Privacy Policy.

By using the website, you agree to the collection and use of information as described in the Privacy Policy.

12. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of Serbia.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in Belgrade, Serbia.

13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time.

Changes become effective immediately upon publication on the website.

14. Contact Information

For questions regarding these Terms and Conditions, contact: