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Shipping Policy
Effective Date: May 26, 2026
Thank you for shopping with Jadeli. This Shipping Policy explains how we process, ship, and deliver orders purchased through our website.
All orders are processed within 3–7 business days after payment confirmation.
Orders are not processed or shipped on:
Processing times may be extended during:
Jadeli primarily uses:
Launch checkout is currently limited to Serbia.
Tracking: Posta Srbije
We currently ship launch checkout orders within Serbia.
However, Jadeli reserves the right to:
International checkout will be added only after shipping, payment, and legal requirements are confirmed.
Estimated shipping times may vary depending on destination, customs processing, and local postal services.
| Destination | Estimated Delivery Time |
|---|---|
| Serbia | 1–5 business days |
These delivery estimates are not guaranteed.
Carrier delays may extend delivery times.
Tracking numbers are generally provided for shipments sent through Pošta Express or the selected Serbian carrier.
Customers may use tracking services provided by:
Tracking updates may take several days to appear after shipment dispatch.
Shipping fees are calculated at checkout based on:
Jadeli does not currently offer free shipping unless explicitly stated on the website.
Serbia checkout totals may include:
Jadeli is not responsible for:
JADELI product pages describe each case material and finish.
Customers should review the product page before ordering and choose the correct phone model.
Jadeli is not liable for:
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided:
Jadeli is not responsible for orders shipped to incorrectly provided addresses.
If a shipment appears lost or significantly delayed, customers should contact us at:
adminjadeli@proton.me
We will make reasonable efforts to assist in locating the shipment with the shipping carrier.
However, Jadeli is not responsible for delays caused by:
In cases of confirmed shipment loss, resolutions may be handled on a case-by-case basis.
For shipping-related questions, contact:
Jadeli
Belgrade, Serbia
Email: adminjadeli@proton.me