Shipping Policy

1. Order Processing Time

All orders are processed within 3–7 business days after payment confirmation.

Orders are not processed or shipped on:

• Weekends
• Public holidays
• Non-working days in Serbia

Processing times may be extended during:

• High-demand periods
• Holidays
• Customs inspections
• Unexpected operational delays

2. Shipping Providers

Jadeli primarily uses:

• Pošta Express (Post of Serbia / Pošta Srbije)

Launch checkout is currently limited to Serbia.

Tracking: Posta Srbije

3. Shipping Destinations

We currently ship launch checkout orders within Serbia.

• Serbia

However, Jadeli reserves the right to:

• Refuse or cancel orders where delivery information is incomplete
• Restrict shipping where carrier service is unavailable
• Cancel orders where payment or delivery cannot be confirmed

International checkout will be added only after shipping, payment, and legal requirements are confirmed.

4. Estimated Delivery Times

Estimated shipping times may vary depending on destination, customs processing, and local postal services.

These delivery estimates are not guaranteed.

Carrier delays may extend delivery times.

5. Tracking Information

Tracking numbers are generally provided for shipments sent through Pošta Express or the selected Serbian carrier.

Customers may use tracking services provided by:

• Pošta Srbije
• The selected Serbian carrier

Tracking updates may take several days to appear after shipment dispatch.

6. Shipping Costs

Shipping fees are calculated at checkout based on:

• Destination city
• Package size
• Weight
• Shipping method

Jadeli does not currently offer free shipping unless explicitly stated on the website.

7. Taxes and Fees

Serbia checkout totals may include:

• Product subtotal
• Shipping
• Serbian PDV where applicable

Jadeli is not responsible for:

• Carrier delays outside our control
• Additional fees caused by incorrect delivery information

8. Product Materials

JADELI product pages describe each case material and finish.

Customers should review the product page before ordering and choose the correct phone model.

Jadeli is not liable for:

• Incorrect phone model selection
• Minor color differences caused by screen settings
• Normal texture variation in the finish

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

• Delivery delays may occur
• Additional shipping fees may apply
• The package may be returned or lost

Jadeli is not responsible for orders shipped to incorrectly provided addresses.

10. Lost or Delayed Shipments

If a shipment appears lost or significantly delayed, customers should contact us at:

adminjadeli@proton.me

We will make reasonable efforts to assist in locating the shipment with the shipping carrier.

However, Jadeli is not responsible for delays caused by:

• Customs processing
• Postal disruptions
• Weather conditions
• Carrier issues
• Events outside our control

In cases of confirmed shipment loss, resolutions may be handled on a case-by-case basis.

11. Contact Information

For shipping-related questions, contact: